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Effective Date: February 1, 2018. The following supersedes all prior Terms & Conditions. By participating or continuing to participate after the effective date, you agree to the following:

The following information forms the basis of participation in the Mina Hotel Reward Program ("Loyalty" or "Program"). These Terms and Conditions ("Terms and Conditions") are intended to protect the members of Mina Hotel Rewards ("Members"), and Mina Hotel & Catering Ltd, or "We". Your participation in this Program will be governed by these Terms and Conditions, and it is your responsibility to read and understand all of them.

If you require clarification or further information, you may contact Mina Hotels Reservations and Customer Care or send an e-mail to customercare@mina-hotels.com. Please note however, Mina Hotels Terms and Conditions cannot be superseded or changed except in writing from Hilton Honors.

• General

• Accrual of Points

• Mileage Programs

• Reward Redemption

• Hotel Reward Stays

• Points Pooling and Points Transfer

• Points Reinstate

• Your Agreement to Our Use of Information about You

• Conditions of Participation

General

1. Mina Rewards Program membership and its benefits are offered at the sole discretion of Mina Hotels & Catering Ltd.

2. The Mina Rewards Program Terms and Conditions are governed by and are to be construed under the laws of the Federal Republic of Nigeria, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other state laws. Claims may not be resolved through any form of class action. By participating in the Mina Rewards Program , members consent that in the event of a dispute, the Parties in connection with the interpretation, implementation or operation of this agreement or its subject matter or the validity of any document furnished by the parties under this Agreement which cannot be resolved amicably by the parties, the parties and their legal representatives shall promptly meet to consider whether there is a possibility of resolution by mediation or conciliation.

3. If the parties do not agree to refer a dispute to mediation or conciliation, the parties shall refer the dispute to arbitration. The arbitration shall be in Lagos and arbitral proceedings shall be conducted by a single arbitrator appointed in accordance with the provisions of the Arbitration and Conciliation Act, CAP. A18, Laws of the Federation of Nigeria, 2004 or any amendments or re-enactments thereof.

4. The arbitrator shall apply Nigerian Law and the proceedings shall be in the English language.  In the event that the Parties fail to select an arbitrator as provided by the Act, then the Chartered Institute of Arbitrators of Nigeria shall appoint such arbitrator. The Parties undertake to carry out the Award without delay.  Awards shall be final and binding on the Parties from the date they are made and judgment upon any Award may be entered in any court having jurisdiction.

5. The Program has no predetermined termination date and may continue until such time as Mina Hotel Rewards decides to terminate the Program, at any time, with or without notice. Members will have twelve months from the date Program termination is announced to accumulate Points and redeem a desired Reward. This means that, regardless of the amount you participate in the Program, your right to accumulate Points and claim Rewards can be terminated by Mina Hotels twelve months after Mina Hotels announces Program termination.

6. Mina Hotels reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions, benefits, or Rewards pertaining to the Program at its sole discretion, with or without notice, even though changes may affect the value of Points or Reward Certificates or Confirmations already accumulated. This means that Mina Hotels may make changes that affect, but are not limited to, rules for earning Mina Rewards Points redeeming Mina Rewards Points, rules and procedures for the use of Rewards, continued availability of Rewards, Reward types, and the features of special offers.

7. Only individuals of majority age in their state of residence may enroll in Mina Hotel Rewards and become Members (defined as individuals who have been accepted as Members by Mina Rewards). Corporations, associations or groups are not permitted to enroll in Mina Rewards. 

8. Program membership entitles Members the right to earn Points, which can be redeemed for Rewards in accordance with the Terms and Conditions of the Program. Member benefits and Rewards are offered in good faith, however may not be available if prohibited by law or regulation in Member's country of residence.

9. Members must not maintain membership in or earn Points on multiple accounts.

10. Mina Hotels reserves the right to suspend or discontinue Mina Rewards membership, for any Member who appears to be using the Program in a manner inconsistent with the Terms and Conditions or intent of the Program or any portion of the Program, including, but not limited to, Reward redemption or Certificate use. Mina Rewards also reserves the right to discontinue membership for any Member who Mina Rewards believes, or if there are reasonable grounds for suspecting, in its sole discretion, has:

    Such discontinued membership may result in the loss of all accumulated Points and the cancellation of Mina Rewards Certificates, benefits and privileges, In addition to discontinuance of Mina Rewards membership, Mina Rewards shall have the right to take appropriate administrative and/or legal action, including, without limitation, criminal prosecution, as it deems necessary in its sole discretion.

    1. acted in a manner inconsistent with applicable local or federal laws, regulations or ordinances,

    2. breached or violated any of these Program Terms and Conditions,

    3. engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the account, including without limitation, involving Reward redemption or Certificate use, or other Member benefits,

    4. engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards the hotel or our guests or employees, or towards any of its employees or contractors, or

    5. failed to pay any bills or accounts due to Mina Hotel & Catering Ltd.

11. The sale or barter of any Mina Reward Points, Certificates, Rewards Confirmations or other Mina Hotels benefits other than by Mina Hotels is prohibited. Any Points, Certificates or benefits which Mina Hotels and Catering Services Ltd deems in its sole discretion to have been transferred, sold or assigned in violation of Program Terms and Conditions may be confiscated or canceled.

12. All interpretations of Program Terms and Conditions shall be at the sole discretion of Mina Hotels Rewards.

13. Members who do not have eligible activity as defined in a. - d. below in any 18 consecutive month period may be removed from the Program and are subject to forfeiture of all accumulated Points. At the discretion of Mina Hotels and Catering, such Members may be permitted to remain in the Program and removed after five years of inactivity. To keep accumulated points, the Member must take one of the following actions within a 18 consecutive month period:

    1. stay at a hotel

14. Failure to take the action described above will result in the forfeiture of all accumulated Points and, after five years of inactivity, to deactivation of the Member's account. Once the Points have been forfeited, the Member may not retrieve any forfeited Points but Member may begin to earn Points again thereafter. Any Reward redeemed by the Member before the Points are forfeited is still valid. This applies to any year of enrollment, including without limitation, the first year of enrollment. 

15. Each Member is responsible for remaining knowledgeable as to the Program Terms and Conditions and as to the number of Points in his or her account. Mina Rewards may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. Neither Mina Hotels, nor third party companies participating as marketing partners in the Program ("Marketing Partners") will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any Web site or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason.

16. Each Member is responsible for creating private account access information and for maintaining the security of that information. If the security of that information is breached by Member or a third party, Mina Hotels shall not be liable for any access to that account not authorized by Member, accumulation of Points, redemption of Rewards, or other account activity that occurs as a result, and in no event shall Mina Hotels  be responsible for reimbursing Member for any Points redeemed or other damages or losses claimed to occur as a result of that unauthorized access. If Member becomes aware of any fraudulent activity, including unauthorized redemption of Member's Points or Rewards, Member must report the fraudulent activity to Mina Hotels in writing, within 90 days of it occurring, and provide all further requested information and cooperation to Mina Hotels to be eligible for reinstatement of lost Points or Rewards, which reinstatement may be awarded in Hilton Honors' sole discretion.

17. Each Member is responsible for advising Mina Hotels of any changes to his or her contact information.

18. Accrued Points and Reward Certificates and Confirmations do not constitute property of the Members. Except as specifically provided herein, neither accrued Points nor Reward Certificates/Confirmations are transferable for any reason or by operation of law. 

19. Nothing in the Mina Hotel Rewards Program Terms and Conditions is intended or shall be construed to create or establish any agency, partnership or joint venture relationship betweenMina Hotels Ltd and any Marketing Partners.

20. In case of the death of a Member, Points in the Member’s account may be transferred to another active Member upon Mina Hotels receipt and approval of certain requested documentation and information. View required documentation regarding transference of a deceased Member's benefits. To be eligible, transfer must be requested and all required documents and information provided within one year from the date of the Member’s death. Any transfer remains within the sole discretion of Mina hotels.  Any decision made by Mina Hotels in response to a request for transfer is final and not subject to further review or dispute. 

Accrual of Points

1. Points can be earned for hotel stays only at Mina Hotels .

2. To earn Mina Hotel Reward Points for hotel stays, a Member must be a registered, paying and staying guest at the hotel.

3. A "stay" is defined as the total number of consecutive nights spent at the hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: 

   • wholesale/tour operator packages;

   • contracted crew rates;

   • travel agency discount rates;

   • unauthorized Members staying on discounted rates.

   • complimentary or barter rooms;

   • NET Group rates;

   • Series Group or IT Group rates;

   • contracted Entertainment or Encore rates;

   • third party websites bookings (irrespective of rate paid); and

   • "opaque" channel bookings where the brand may or may not be known at the time of purchase.

   Mina Hotel Rewards Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. If at least one night of the Member's stay is consumed with the use of Mina Rewards Points, the entire stay is considered a "Reward Stay" and Mina Rewards Points may be earned. 

4. No Points, miles, or credit toward tier status will be awarded for "no show" situations when a Member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the Member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.

5. A Member may earn Base Points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base Points will be earned for all eligible folio charges incurred on both rooms. The term "eligible folio charges" is defined below. Bonus Points issued on Base Points, including tier bonuses (15%, 25% or 50%, depending on Member tier), Bonus Points earned through the 

6. "Double Points" means the Member will receive a bonus equal to the number of Base Points earned during a stay and "Triple Points" means the Member will receive a bonus double the number of Base Points earned during a stay.

7. Any applicable federal, state or local taxes, including, without limitation, city occupancy tax, are not considered "eligible folio charges" and will be omitted for purposes of Point accrual for hotel stays.

8. methods but may vary from currency conversion rates used by credit card companies.

9. A Member whose individual hotel bill is billed directly to a company and the Member is responsible for authorization for settlement at check-out is eligible for Mina Hotel Rewards Points as described herein. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual are not eligible for Mina Hotel Rewards Points. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out are eligible for Point credit. Incidental charges billed to a master bill are not eligible for Point credit.

10. Members will not earn Points or miles for hotel stays redeemed with a Marketing Partner's discount/free certificate (e.g. frequent flyer award or travel award), unless otherwise stated on the certificate. Members will not earn Points for incidental charges during hotel stays redeemed with a Marketing Partner's discount/free certificate unless otherwise stated on the certificate.

11. Mina hotels Reward Points earned by any individual Member may be transferred only in accordance with the Points Transfer and Registry program or upon death as specified herein.

12. If a Member believes he or she did not receive the correct Point credit(s)  for hotel stays, he or she must submit a written request for such credit(s) to the nearest Mina Hotels Reservations and Customer Care office, together with a legible copy of the Member's hotel folio. Failure to supply the adequate and unaltered documentation may result in denial of such Point credit or miles. For the Member's protection, all hotel travel documentation should be retained by the Member until the Point credit has appeared on his or her Mina Hotels Reward statement. Requests must be received at Mina Hotel front desk and Customer Care within six months from the date of activity. For new Members, credit will be accepted for any stay occurring within 30 days prior to enrollment in the Program. Written requests must also include the Member's name; Mina Rewards account number, address and daytime telephone number.

13. Current employees of Mina Hotels and Catering Services Ltd are NOT eligible to participate in the Mina Rewards Program.